Agentic Copilot

This article is about development and testing with AI.

Copilot Studio Agents

Many of us began with prompt engineering, agents represent a fundamental shift. Copilot Studio Academy allows to get familiar with tools free of charge, for the beginning at least. Here is my journey so far.

Recruit Level. IT Helpdesk Device Selection Agent

This agent helps employees choose the right equipment when joining a company or upgrading their devices.

✓ Agent Academy Recruit

This is DONE.

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Problem: Employees needs a laptop, and wow cannot decide which one. Solution: The IT Helpdesk Agent guides users through the decision process.

The agent can:

1. Recommend suitable devices
2. Check compatibility with company standards
3. Suggest accessories or additional tools

This reduces the number of manual IT requests. The agent acts as a decision support system for IT procurement. The result is not just a response, but a persistent and reusable capability, moving from isolated interactions to designed systems. The Academy articulates this evolution well, agents combine large language models with retrieval mechanisms (RAG) to transition from passive responses to active task execution and automation.

Microsoft Copilot Studio Recruit is Completed

Operative Level

In Operative tasks get more complex. The level focuses on building enterprise-grade multi-agent systems and applying them to real business scenarios using Microsoft Copilot Studio. As part of the course outcomes, I designed and implemented two AI agents:

🤖 Hiring Agent Automates core hiring workflow orchestration and candidate evaluation.

🎤 Interviewing Agent Prepares interview materials, analyzes candidate fit, and supports the interview process. The goal was to design Hiring and Interviewing Agents that support recruiters and hiring managers. Key implementation areas are:

1. Multi-Agent Architecture
2. Trigger-Based Automation
3. Responsible AI and Safety Controls
4. Enterprise Data Grounding
5. MCP Server Configuration

Mission accomplished

Interviewing Agent

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Hiring Agent

Practical constraints

• You need the right environment (Microsoft 365, Dataverse, all permissions - you basically admin too)
• Licensing matters
• Some features depend on access levels
• Not everything works out-of-the-box
• In other words: this is real-world engineering